Complaints procedure

We strive to provide you with the best possible care. However, if you are not satisfied with the provided care, we kindly ask you to contact us about this.

Miscommunication can happen and sometimes a short explanation and/or conversation works wonders. Moreover, this will also help us to further improve our care and our service to you as a patient.

Are you unable to reach an agreement or is a personal meeting not desirable to you? Then please do not hesitate to submit your complaint to the complaints committee.

A complaint form is available for this.  The Complaints Committee will try to solve the problem together with you and the person (s) involved.

Are you unable to resolve the complaint with the help of the complaints committee? Then you can have your complaint(s) assessed by the Mondzorg Disputes Authority. In that case you can use the KNMT complaints procedure, which we are affiliated with.

For more independent information, please contact the Dental Information Point (TIP).

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