House rules

The first visit

We kindly request you to complete the medical anamnesis given by us during your first visit. If possible, we also like to receive the data and x-rays of your previous dentist. During the first visit, we will conduct an oral examination and discuss the findings with you.

Method

Regular oral examinations are necessary in order to keep your teeth healthy. We advise children and adults to have periodic oral examinations at least twice a year. Based on your oral health and in consultation with your dentist, it is possible to increase or decrease this amount.

We will also discuss whether the dental hygienist can help you to improve your oral health. This is to ensure a radiant smile with healthy teeth. Naturally, it is possible to ask for a budget prior to these planned treatments. A budget will automatically be made when the treatment will reach above 250 euros.

For inquiries about the possible reimbursement of certain procedures, we advise you to contact your health insurance. An estimate of the reimbursement expenses can be made with our software.

Appointments

Treatments are only possible by appointment. We treat our patients according to the agreed time and prepare for the treatment in advance. Therefore, we kindly request you to only cancel in case of emergency. Upon making an appointment, you will automatically agree to our cancellation policy.

  • If you are unable to make your appointment, we kindly request you to cancel the appointment 48 hours in advance (weekends and holidays not included). It is possible to cancel by phone or e-mail during office hours.
  • In the unfortunate circumstance that your appointment is not cancelled 48 hours in advance, we are obliged to charge costs for the reserved time. This entails 15 euros per 10 minutes for the dental hygienist and 20 euros per 10 minutes for the dentist. These costs are not an accurate reflection of the actual costs.
  • A week prior to the appointment, an automated appointment reminder will be sent through e-mail.
  • If such a reminder is not sent, it does not entail that your appointment is cancelled. When in doubt, please do not hesitate to contact us.

Accurate information

  • We kindly request you to notify us as soon as possible of any changes to your address, telephone number(s), e-mail address and/or insurance details.
  • Dental practice Ouder Amstel & Kostverlorenhof cannot be held responsible for any consequences relating to not communicating these changes in advance.

Invoices

To ensure that we can give our complete attention to you as our patient, we have allocated the delivery of invoices to Infomedics. You will therefore receive your invoice through them.

  • Infomedics first submits your bill to your health insurance. You will only receive a bill for the costs that your health insurance does not cover.
  • We want to urge you to inform us as soon as possible of any changes to your address. This will prevent any additional costs.
  • We kindly request you to take the payment term of 30 days into account. After that, a reminder will follow for the next coming 30 days. A second reminder will be sent for 14 days after that. In that case, there will also be additional costs for late payment.
  • For any inquiries concerning your invoice, we request you to directly contact Infomedics on the number: 036-2031900.